Privacy policy

Privacy Policy — Cat Woof

Last updated: July 2026

At Cat Woof ("we", "us", "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or make a purchase from us. By using our website, you consent to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Identity & Contact Information: Name, email address, phone number, shipping and billing address
  • Transaction Information: Order details, purchase history, and payment information (we do not store full payment card details — these are handled securely by our payment processors)
  • Usage Data: Pages visited, links clicked, time spent on the site, referring URLs, browser type, device type, and IP address
  • Communications: Any messages you send us via email or contact forms
  • Account Information: Username and password if you create an account

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including arranging shipping and sending order confirmations
  • Communicate with you about your order status, returns, and enquiries
  • Send marketing communications (only where you have opted in or where permitted by law)
  • Improve our website, products, and customer experience
  • Comply with legal obligations
  • Prevent fraud and ensure the security of our platform

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, including:

  • Fulfilment partners (CJDropshipping, DSers/AliExpress) — to process and ship your order
  • Payment processors (e.g. Shopify Payments, PayPal) — to process transactions securely
  • Email and marketing platforms — to send order confirmations and (where consented) marketing emails
  • Analytics providers — to understand how our website is used

All third-party service providers are contractually required to keep your information confidential and to use it only for the purposes for which it was disclosed.

We may also disclose your information where required by law, court order, or government authority.

4. International Data Transfers

As our fulfilment partners are based in China, some of your personal information (such as your name and shipping address) will be transferred internationally in order to fulfil your order. We take appropriate steps to ensure your data is handled securely in accordance with applicable laws.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for up to 7 years in line with Australian tax and accounting requirements.

6. Your Rights

Depending on where you are located, you may have the following rights regarding your personal information:

  • Access: The right to request a copy of the personal data we hold about you
  • Correction: The right to request that we correct inaccurate data
  • Deletion: The right to request erasure of your personal data (subject to legal obligations)
  • Objection/Opt-out: The right to opt out of marketing communications at any time
  • Portability: The right to receive your data in a structured, machine-readable format (where applicable)
  • Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at sales@catwoof.com.

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the GDPR/UK GDPR and may lodge a complaint with your local data protection authority if you believe we have handled your data unlawfully.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt out of the "sale" of personal information (we do not sell personal information).

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.

8. Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Cat Woof
Email: sales@catwoof.com
Website: catwoof.com